Faults > HatIOException: Read of response timed out

HatIOException: Read of response timed out

This error indicates that a request to the ILS did not get a response before the socket read timed out.

Cause

The request took longer to complete on the ILS than the socket read timeout allows, possibly because of the amount of data you are requesting (for example, if you use lookupTitleInfo with multiple title or item IDs and many Include options).

Action

Retry the request.

Retry the request with different options. For example, if you are requesting hold info for a patron, request only active holds, not all holds. If you are searching the catalog with a large number of hits to display, reduce the number of hits to display.

If requests continue to result in a read timeout, talk to the library system administrator about increasing the socket read timeout value for the Web Services instance.

See Also

 


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