Here are some guidelines on how to report a problem to SirsiDynix Customer Support staff:
• | Be specific about which task you are having a problem with. If you have run Debug logging and have a report on the process, have that report available when you talk to SirsiDynix Customer Support staff. |
• | Indicate whether the process failed at the start, or appeared to start before malfunctioning or showing an error message. |
• | If an error message is displayed, include the full text of the error message and note what you were doing when it appeared. |
You may want to use your Print Screen key, or use a screen capture program to document the error message.
• | Before calling SirsiDynix Customer Support, check the documentation related to the task you were doing for instructions on resolving the problem. |
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