Reporting a Problem

Here are some guidelines on how to report a problem to SirsiDynix Customer Support staff:

Be specific about which task you are having a problem with. If you have run Debug logging and have a report on the process, have that report available when you talk to SirsiDynix Customer Support staff.
Indicate whether the process failed at the start, or appeared to start before malfunctioning or showing an error message.
If an error message is displayed, include the full text of the error message and note what you were doing when it appeared.

You may want to use your Print Screen key, or use a screen capture program to document the error message.

Before calling SirsiDynix Customer Support, check the documentation related to the task you were doing for instructions on resolving the problem.

 


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