Before You Call Support

You can customize many aspects of Information Portal’s appearance and functionality. When you want to make changes in some of Information Portal’s features, you must do tasks in more than one area of the Administration interface before your changes take effect. SirsiDynix support is always available to help. However, in some cases you may be able to solve some of your own problems without calling support.

Make sure you follow all of the steps in a section, even if they refer you to other tasks.
Check the tables in Overview of Information Portal Administration for some changes that require multiple tasks.
When you make changes with the Information Portal Administration tool, follow the steps in Restarting the Application Server Process (JBoss) to restart JBoss, close your browser, and reopen your browser.
Use this chart for some common problems:

If this happens

Try this

Information Portal does not display tabs

Check both the Information Portal URL and the Global Settings section of Information Portal to make sure your default profile setting is correct.

For more information, see Making a Profile Available to Users or Staff and Changing Global Settings.

Redirected search links do not work

Make sure you have assigned the correct universal ID to the redirected search link.

For more information, see Redirecting a Search.

Information Portal seems to run slowly

Check your system statistics and Information Portal’s global settings for suggestions to improve Information Portal’s response time.

For more information, see Creating a System Statistics Report, Changing Your Library’s Horizon Connection Settings, and Changing Global Settings.

Keyword indexes do not work

Make sure your keyword index for Information Portal is set up and that the search server is running.

For instructions, see “Setting Up a Keyword Index for Horizon Information Portal” in the “Indexing” chapter of the Horizon System Administration Guide.

 

 


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