In addition to this guide, there are several other sources you can use to get answers to your questions.
• | Documentation. In addition to this guide, you may be able to find answers to your questions in the Application Suite Installation and Upgrade Directory and in the Information Portal User Interface Customization Guide. |
• | Online Help. To find out more about the tasks that users can do in the Information Portal searching interface, click the Help button in the upper-right corner of each user page. |
• | Customer Service Center on the Web. Among other things, this site gives you access to documentation updates, technical topics, product updates, and Log Express. (Log Express is a database of customer issues and problems about SirsiDynix products that have been logged with Customer Support and have resolutions, which you can search for and view.) To access this site, enter “customer.SirsiDynix.com” in the Address field of your web browser. All the links into the Customer Service centers are password protected. To get access, call your Customer Relations Manager. |
• | Training. SirsiDynix provides a wide range of training services. For more information, visit the Training section of SirsiDynix’s customer web site or in North America call 1-800-713-9649. |
• | User Groups. SirsiDynix partners with user groups around the world in an effort to better interact with and communicate with, as well as support, the users of our products and services. International user conferences, regional user group meetings, online communication forums, and product enhancement interaction mechanisms are a few of the ongoing initiatives that SirsiDynix and its user groups work together to maintain and expand for their mutual benefit. For the list of SirsiDynix user groups and information on how to contact them, visit the SirsiDynix website at http://www.sirsidynix.com/user-groups. |
If you do not get the help you need from any of these sources, you can contact a customer support representative.
Only your library’s authorized representative may contact SirsiDynix Customer Support. An authorization code is required.
For the latest contact information (including global offices), visit the SirsiDynix Customer Support website at https://support.sirsidynix.com.
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