Filling Closed Stack Requests

After a borrower submits his or her closed stack request, a request pull-slip is printed (usually on a printer located near your closed stacks). Here is an example of a request pull-slip:

This information typically prints on the request pull-slip: request number, request and pickup times, title-specific information, borrower-specific information and the pickup area.

A staff member then “fills” the request. The process of filling a request consists of these tasks: using the request pull-slip to retrieve the item from the closed stack area, delivering the item to the designated pickup area, entering the item into Horizon, and giving the item to the borrower.

There are three ways requests can be handled in Horizon: your system administrator can set requests to be filled automatically, you can manually enter the request into the system at the pickup area, or you can mark the request as “Not Found.”

This illustration shows how requests are filled:

This section explains these topics:

 


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