Your library can choose to automatically send SMS messages as part of Day End processing informing borrowers of unresolved library business, such as pre-overdue items, overdue items, or items on hold. You can also use SMS messaging to manually send out general library announcements.
The Send SMS Message option allows staff to send ad hoc messages to a library borrower.
Library staff create standardized SMS messages for pre-overdue, overdue, and held items using the Day End processing options for SMS.
SMS messages can only be sent to patrons who have opted in to the service and provided the phone numbers to their mobile devices. For more information, see Editing Borrower Records for SMS.
This section contains the following topics:
• | Overview of steps |
• | Considerations |
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