You can reorder names of borrowers in the hold request queue from Checkout. (For example, you can move the third borrower to first in the queue.) You must know the name of at least one borrower in the hold request queue to reorder the queue from Checkout.
You can also reorder the hold request queue from the Checkin/Request Processing window, but you must check in the item first. If you do not want to check in the item, reorder the request queue in Checkout or in staff searching. (For instructions, see “Requesting Items” in the “Searching Features” section of the “Searching” chapter of the Horizon Basics Guide.)
Horizon processes recalls placed on an item first, regardless of the reordering of the queue.
To reorder the hold request queue
1 | Do one of these options: |
From Checkout |
From Checkin |
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Horizon displays the Borrower Request List window, showing the items the borrower has requested.
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Horizon tells you the item will be placed on hold for the first person in the request queue.
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Horizon displays the Item Request Queue window for the item:
2 | Highlight the name of the borrower whose position you want to reorder in the request queue. |
3 | Click Reorder Queue. |
Horizon displays the Reorder Request Queue window:
4 | Enter the new position number of the borrower in the request queue. |
5 | Click OK. |
The name is reordered in the request queue.
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