Once you view the details of an order response, you can process it. This way, you can update your Horizon system with the necessary information. (For example, if an order response is for a back-ordered title, you can update your claims cycle on your Horizon system.)
You should process most (if not all) order responses. This way, you are sure to update your Horizon system with pertinent information. (Order responses with pertinent information would be those for back-ordered titles and orders that were cancelled by the vendor.)
Effects
• | If the order response is for a back-ordered title, Horizon updates your claims process based on the expected due date on the order response. Horizon sends the next claim based on this date. |
• | If the order response is for an order that was cancelled by the vendor, Horizon cancels the order on your system. |
• | Horizon removes the order response line from the List EDIFACT Order Response Messages window (but does not delete the order response from your Horizon system) when it is finished processing it. |
To process an EDIFACT order response
1 | If you have not already done so, view the details of the order response. (For instructions, see Viewing an EDIFACT Order Response.) |
2 | If this order response is for a back-ordered title and you want to cancel the order, then cancel the order. (For instructions, see Canceling an Order from an EDIFACT Electronic Order Response.) |
3 | Highlight all of the EDIFACT order response lines that you want to process, or click Select All to process all of the order response lines. |
You can process order response lines from either the List EDIFACT Order Response Messages window or the List EDIFACT Order Response Lines window.
Horizons updates your claim cycle or cancels the order on your Horizon system, then removes the order response line from the list of order responses.
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