Marking a Closed Stack Request as “Not Found”

If the requested item cannot be found in the closed stack area, a staff member brings the request pull-slip to the pickup area and enters the request into Horizon. Then, Horizon changes the request’s status to “Not Found.” The item’s status does not change. (A borrower can see that the request cannot be found by checking the request’s status in My Account in Horizon Information Portal.)

To mark a closed stack request as “Not Found”

1 Take the request pull-slip to the designated pickup area.
2 Start the CSA Fill process.

The default location of this process is the Circulation folder on the navigation bar.

Horizon displays the CSA Fill window.

3 Click Requested Item Missing.
4 Enter the item’s closed stack request ID number.

This number appears at the top of the request pull-slip. If you need to look up this number, you can view it in the Closed Stack Request List. (For instructions, see Viewing a Closed Stack Request .)

5 Click OK.

The request you entered appears at the bottom of the window in the list of recent requests:

Horizon changes the request’s status to “Not Found.” The item’s status does not change.

Note: A borrower can see that the request cannot be found by checking the request’s status in My Account in Horizon Information Portal.

 


© 1998-2017 Sirsi Corporation