Filling a Hold Request with the First Available Item
You can fill an open hold request with the first available item that is checked in at the selected pickup location—whether from the book drop, technical services, or the delivery van—even if another copy is in transit. When the in-transit (“transit hold”) copy arrives, you can use it to fill the next open hold request at your location. If there is no other open hold request, you can return the transit hold copy to the originating library.
Before you can use this feature, your system administrator must mark the “Allow Transit Holds Override” field in the Location Parameters view. (For instructions, see “Enabling the Transit Holds Override” in the “Setting Up Hold Requests” section of the Circulation Setup Guide.)
To fill a hold request with the first available item
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Check in the transit hold copy when it arrives. |
One of these things happens:
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If there is another borrower in the item request queue, Horizon displays a window telling you who the requester is and lets you choose to print out a mailing label for a notice, a hold slip, or both. |
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If there is no other borrower in the item request queue, Horizon displays a window telling you that the item status has changed to “Transit” and to send it back to the originating library. |
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If you are prompted to print a mailing label or hold notice, do these steps: |
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Mark the boxes of the items that you want to print. |
Horizon prints the items that you selected and changes the item status of the transit hold to “Being Held.”
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Follow your library’s procedure for notifying the borrower that their requested item is being held. |
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Do one of these options: |
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Put the item on the library’s hold shelf together with the hold slip, if you printed one. |
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Follow your library’s procedure for getting the item to the borrower. |
Note: If you are prompted to send the item to the originating library, follow your library’s transit procedure for returning the item.
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