Notices and invoices are contacts made with borrowers through letters, e-mail messages, or phone calls. These contacts inform the borrower of unresolved library business, such as overdue items, fines or fees, items on hold, or expired holds. Reminders are letters sent to borrowers as a follow-up to previously sent billing or overdue notices.
Generating notices in this context is not the same as printing them. Most notices are generated by Day End processes. But Day End only compiles the notices; it does not print them. Library staff print the notices using Circulation Reports. (For more information, see Printing or E-mailing Notices, Invoices, and Reminders.)
Notices are generated in one of two ways:
• | By Day End. Horizon generates notices automatically when parameters which were set by your system administrator have been reached. (For example, if notices are set to be sent every seven days after the first notice, Horizon generates notices for blocks that have had an initial notice generated seven days prior to the current date.) |
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