Two unique situations may pose a problem in balancing the cash drawer and accounting for the missing money:
• | The amount being refunded no longer appears on the borrower’s list of current blocks. |
For example, if a borrower paid for the lost book a while ago and only found it after the payment block was purged from the borrower’s block history, no negative amount exists in the Current Blocks list for you to select. That negative amount must appear in the list before you can refund the amount. You can then refund an existing negative amount.
• | The amount being refunded does not need to be recorded in the borrower’s record yet needs to be accounted for in the cash drawer. |
For example, a borrower’s money gets “eaten” by the library copy machine. You need to refund the money and account for it in the cash drawer, but also keep the transaction off the borrower’s record. To do this, create a pseudo borrower record for the copy machine. You would then assign a fee type to the copy machine, enter a negative amount, and then refund the amount to the borrower. You can then refund what is considered a non-existing negative amount.
This section explains these topics:
• | Refunding an existing negative amount |
• | Refunding a non-existing negative amount |
© 1998-2017 Sirsi Corporation