Claims are not being generated for late items, even though I have completed the claim settings on the vendor record.
Make sure the process for generating claims is included in the list of active processes for Day End. (For more information, see “Configuring Day End Parameters” in the “Maintenance and Day End” chapter of the System Administration Guide.) Another problem may be that you have not printed the purchase order or created an electronic order for it. (For example, you might have skipped this step if you ordered the purchase order by phone.) The claim cycle does not start until after you print a negotiable order or create an electronic order.
How do I reprint a claim letter?
Unfortunately, Horizon currently does not include functionality for reprinting claim letters. You can get around this by forcing new claims for the items. However, be aware that the forced claims are assigned the next claim number. (For example, if the original claims were first claims, the forced claims will be designated as second notice claims.) After you force the claims, run the Day End process for generating claims, and then print the forced claims.
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