Configuring the SMS hold notification block

By default, the day end processing for SMS notification of holds available is turned off.

This allows you to set all the settings and test the SMS feature before turning it on for day end processing.

Also, see "Setting Up Hold Requests" in the Circulation Setup Guide for general information about hold notification blocks.

To configure the SMS hold notification block type

1 Open the block view in Table Editor.
2 Locate and select to edit the hnsms block type.
3 Set the appropriate values for the fields. For more information about the fields, see Fields: Edit Block Types.

Default Language and the Notice Language group are the main fields that need to be set up for the SMS hold notification block.

4 Click Save.

The SMS hold notification settings will take effect after the next restart of Horizon and Horizon Information Portal. Any requests placed after this time will go through the SMS day end process for notifications (existing requests and filled holds are not affected). If Count SMS Hold Notice as Sent was not selected in the sms_control view, the hnphone or hnmail block (or both) may be added to the borrower's burb record and a phone or mail notice (or both) may be generated by the Day End process.

However, the SMS hold notification will not be sent if any of the following cases are true:

The Enable SMS Hold Notice option is not selected in the sms_control table (for the system and for the borrower's location if there is an exception).
Borrower does not have any SMS opt-in phone numbers specified.
Borrower's specified SMS phone number is not associated with an sms_enabled phone type.
Borrower has not opted-in to receive hold notifications to any specified SMS phone numbers.
The hold has expired or been deleted.
Borrower has a 'pcr' (Phone Correction Request) block in the burb table.
The SMS hold block in the burb has been sent (print_ notice flag is 1).

 

 


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