Requesting Closed Stack Items

After your system administrator sets up Closed Stack Access, library staff and borrowers can search for and request closed stack items. Library staff can place a closed stack request using staff searching. A borrower can place a closed stack request over the Internet using Horizon Information Portal.

When a borrower requests a closed stack item, Horizon checks these things:

Does the item belong to a closed stack location?
Is the item currently available in the closed stack area?
Can an item with this status be requested?
Is this a valid borrower?
Did the borrower enter the correct PIN number for the borrower barcode? (If the library requires use of a PIN number.)
Can a borrower with this BTYPE place requests?

If these conditions are met, the borrower may place a request for the item. During the request, a borrower may be able to choose a pickup area from a list. After submitting the request, a message displays the pickup area and the time when the item will be available.

This section explains these topics:

 


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