Pre-overdue notices alert patrons a specified number of days in advance of an item due date. This notice is sent to the borrower’s email address or SMS phone (or both); therefore, the borrower record must have a valid email address or SMS phone number in order for the pre-overdue notice to reach the borrower.
By default, the pre-overdue notice setting for each borrower is disabled. The upgrade launcher allows you to run an optional post-upgrade step that enables pre-overdue notices for all borrower records that have an email address. You must manually enable it for each borrower (or let the borrower enable it) for SMS pre-overdue notices.
You might want to run this post-upgrade step if the majority of your borrowers should receive pre-overdue notices. If you want to make sure each borrower’s information is accurate before enabling pre-overdue notices, do not run the post-upgrade step. However, if you do not run this post-upgrade step, you must manually update the pre-overdue setting for each borrower who wants to receive a pre-overdue notice.
This section explains these topics:
• | Enabling Pre-overdue Notices for a Borrower Email |
• | Specifying the Number of Days Before the Pre-overdue Notice is Sent |
• | Customizing Pre-overdue Notice Email Text |
• | Customizing the Pre-overdue Notice Email Layout |
• | Running the Pre-overdue Notice Process |
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