Requesting Items

Horizon lets you request items that are checked out or unavailable. When more than one borrower has placed a request on a particular title, Horizon places the name of each borrower in a request queue (waiting list) in the order that the request was made. You can view the request queue and change the order of the names in the queue. When a borrower returns a requested item, the library notifies the first borrower on the list that the item is available.

Depending on your library’s policy, borrowers may be able to request a specific copy of an item. Borrowers may also be able to choose the method their library uses to notify them that their requested items are available—mail, e-mail, or phone.

If you need to change the pickup location or the request date, you can edit the request. If a request is no longer valid, you can delete the request from the queue. Borrowers can also delete requests that they no longer want.

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