Claiming Items
You can send claim notices to vendors for items you do not receive in a timely manner. Claims are generated for each vendor based on the claim cycle settings you define on the vendor record. These settings let you specify when Horizon generates the first claim, the number of days between subsequent claims, and the total number of claims to send for unreceived items.
If you do not receive an item within the number of days prescribed by the claim cycle settings, Day End will generate a claim for the item. You can view the claims that have been generated by Day End and print claim letters for them.
SirsiDynix recommends that you enter claim settings for all your vendors. If a claim is generated, you can still choose to suspend or cancel it, or to simply not print the claim letter. However, if you do not set up claiming for a vendor, you will have no way of tracking items you have not received. If you receive an item after a claim has been generated for it, Horizon automatically deletes the claim and removes the title from the Claims Review list.
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