Canceling an Order from an EDIFACT Electronic Order Response

If a vendor sends you an order response for a back-ordered title, you can choose to cancel the order from the order response or wait for the title when it becomes available. If you choose to cancel the order from the order response, Horizon updates its information on cancelled orders. You must then communicate to the vendor that you want to cancel the order.

If you process the order response before you cancel it, you must cancel the purchase order through the regular cancellation process. (For more information, see Canceling Items.)

Effects

Horizon creates an order cancellation.

To cancel an order from an EDIFACT order response

1 If you have not already done so, view the details of the order response. (For instructions, see Viewing an EDIFACT Order Response.)

Horizon displays the List EDIFACT Order Response Lines window.

2 Highlight the order response line for the order that you want to cancel.
3 Click Cancel Order.

Horizon creates an order cancellation.

4 If you want to process order responses, continue with the task Processing an EDIFACT Order Response; otherwise, click the Close button in the upper-right corner of the window.
5 Communicate the cancelled order to the vendor.

 


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