Viewing an EDIFACT Electronic Order Response

If you send an EDIFACT electronic order, you can receive an EDIFACT order response from a vendor. This way, you can find out which titles you will not receive from the vendor and the reasons why. Vendors usually send order responses if there is something wrong with the order. However, some vendors do not send order responses at all.

Once you view the details of an order response, you can process any order responses that contain information to update your Horizon system (such as an order response for a back-ordered title or for an order that was cancelled by the vendor). When you process order responses, you update your Horizon system with information it needs.

If an order response says that you will not receive a title due to a back order, you can either wait for the back-ordered title or cancel the order on your Horizon system. If you decide to cancel the order, you must communicate the cancellation to the vendor. If you decide to wait for the back-ordered title, Horizon automatically updates your claim cycle based on the back order date in the order response.

If you no longer want to view an order response and you do not need to process it, you can remove the order response line from the list of order responses. (This does not delete the order response from your Horizon system.)

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