Questions and Answers
Questions and Answers historically let library borrowers enter questions on the system for library staff to answer. The response was recorded in the borrower record. In Horizon Community Resources, you (the staff member) enter the question and its answer. The borrower can then view the question and answer in Information Portal.
The “Questions and Answers” chapter explains how to create a Questions and Answers record, other tasks that you can do with this record, and how you can view a question and its answer in Information Portal and the staff search windows.
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