Archive for the ‘Printers’ Category

9
Jun

Provo Ink

   Posted by: Garrett

No, this is not a post about tattoos. Plus, tattoo parlors don’t last long in Provo – there is only so much skin on a very very customers. Anyway, this is not about tattoos (but, note to self – Do a post on tattoos soon).Ink Cartridges

This is about printer ink.

You see, I just purchased some remanufactured (read, refilled) ink cartridges for my HP Photosmart Premium C309g-m. And after maybe 20 pages, the printer said the ink was gone.

Now, I have been having problems with this particular printer and refilled cartridges. Basically, the printer says that using them voids my warranty and then the printer steadfastly refuses to acknowledge that they are full. So, after a little use, the printed pages start looking horrible.

I took some of my other cartridges in (to, you guessed it, a place in Provo) to have them refilled (I now have 3 sets of cartridges).

I’ve done a bit of research and asked the guy who refilled my cartridges if there was a way around this, and the answer . . . No.

Why are we letting the printer companies get away with this?

I realize that the ink is where they are making most of their money, but they are charging WAY too much for printer ink. Some estimate the charge at $800 per gallon of ink. In other words – HUGE profits.

These practices are anti-consumer and monopolistic. Where is the attorney general? Is this naked greed going to stand?

Unfortunately, I can’t even boycott HP (which I am doing anyway because their particular method is especially onerous) because it is something that all the printer manufacturers are doing, apparently.

I’d like to know which ones I can do better with getting around this ridiculous restriction, though, so if anyone knows, I’m all ears.

And the real kicker is that warranty thing. HP says that the refilled or remanufactured cartridges are dangerous for my printer. What an outright lie! Come on HP, at least tell us the truth – you care more about your profits than about the consumer. I’ve been a loyal customer of HP cameras and printers for at least 15 years, but this is the last straw – no more HP for me!

They are in clear violation of the Magnuson–Moss Warranty Act:

“(c) Prohibition on conditions for written or implied warranty; waiver by Commission
No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name.”

As stated at http://business.ftc.gov/documents/bus01-businesspersons-guide-federal-warranty-law#Magnuson-Moss, this means,

“Generally, tie-in sales provisions are not allowed. Such a provision would require a purchaser of the warranted product to buy an item or service from a particular company to use with the warranted product in order to be eligible to receive a remedy under the warranty. The following are examples of prohibited tie-in sales provisions.

In order to keep your new Plenum Brand Vacuum Cleaner warranty in effect, you must use genuine Plenum Brand Filter Bags. Failure to have scheduled maintenance performed, at your expense, by the Great American Maintenance Company, Inc., voids this warranty.”

This is exactly what printer ink is to printers.

There is currently a class-action lawsuit against HP (I just found out in my searching – https://www.hpinkjetprintersettlement.com/) that is in the final stages and HP will be required to make some changes.

However, this does not appear to take this federal law into account. Instead, focusing on the messaging around how much ink is available.

I’m about ready to contact my law firm and start my own class action suit. Who’s with me?